Apply for permission to ship pharmacy-only medicines

• Dispatches may only be made from a public pharmacy in addition to the usual pharmacy operations.
• Your public pharmacy has an operating license.
• A quality assurance system for the dispatch process is in place.
• If the medicinal products are distributed via e-commerce, i.e. via the Internet, appropriate facilities and equipment must be available.

• Proof of the operating license for the pharmacy
• Assurance from the applicant that they meet the requirements for quality management and the mail-order process and that they will provide mail-order services in addition to the usual pharmacy operations

If you wish to use premises outside the approved pharmacy premises for the mail-order business, you must provide the following information and proof of the additional premises:

• Size
• Nature
• Furnishings
• Function
• Floor plans to scale
• rental agreement

Mail-order sales of pharmacy-only medicines may only commence after a license has been granted.

• § 11a Apothekengesetz (ApoG)
• § 43 Absatz 1 Arzneimittelgesetz (AMG)
• § 17 Absatz 2a und 2b Apothekenbetriebsordnung (ApBetrO)

If the competent authority grants the mail-order authorization, it forwards this information to the Federal Institute for Drugs and Medical Devices (BfArM). The BfArM publishes information on authorized mail-order pharmacies in a national register. As a mail-order pharmacy, you are obliged to display the specified EU safety logo on your website. A click on the logo leads to the details of the webshop operator in the register. This serves to inform consumers about authorized mail-order pharmacies in the European Union (EU).

06.05.2025

The text was automatically translated based on the German content.