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Rights and Consumer Protection

What are your rights as a consumer? What does consumer protection mean? What options are available when a dispute cannot be resolved privately? Options range from out-of-court proceedings and dispute arbitration to criminal complaints and lawsuits

  • Out-of-court proceedings and dispute arbitration

    Arbitration need not be a detour in dispute resolution; rather, it can lead directly to a solution. Court proceedings are often time-consuming, expensive and stressful. Arbitration may avoid many of the risks and inconveniences of a court trial.

  • Court proceedings, criminal complaints and lawsuits

    Here you will find information and points of contact for court proceedings, including assistance with the costs of the proceedings.

  • Consumer protection

    As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.

  • Data protection, information and inspection of files

    Do you want to inspect files or gain access to other government information under the Freedom of Information Act? Here you will find everything you need to know about data protection, disclosures and file inspection.

Services in Rights and Consumer Protection